Banks that Identify Fraudsters Increase Customer Loyalty
University of Notre Dame | When banks can provide details about fraudulent activity, customers are more likely to stay. In fact, 62% fewer leave compared with those who hadn’t experienced fraud.
I’ve Written About Loads of Scams. This One Almost Got Me.
The New York Times | A person called a reporter, asking for him by name. The caller ID said “Chase Bank.” The scammer had a ready answer for every question the reporter asked. It almost worked.
Millions Stolen, Threats: Should Banks Do More to Fight Scams?
The Wall Street Journal | Investment scams are global operations. Americans want banks to do more to prevent them. Pressure is spreading to telecoms and social media, where scammers find their marks.
How Foreign Scammers Use U.S. Banks to Fleece Americans
ProPublica | Asian crime syndicates’ online scams cheat victims around the world out of more than $44 billion a year. U.S. banks have been unable to stop them.
CU Fight Fraud
CU Fight Fraud helps credit unions and community banks build fraud-savvy cultures that protect what matters most.
Banking on Fraudology
In this weekly podcast, Hailey Windham educates the credit union community, organizations, and membership on scams and best practices to avoid them.